The complaints and comments management process is an essential tool for the effectiveness of conformity assessment system and is the key factor of Accredia’s policy, as it safeguards the satisfaction of users of accredited certification, inspection, validation, testing, calibration services as well as products, services and professionals certified under accreditation.
Accredia manages comments and complaints sent by the market – accredited Bodies and Laboratories, public organizations, firms and consumers – using specific procedures for the “Management of complaints, comments and appelans”.
The handling of complaints and comments by the Accreditation Body is subject to a series of necessary conditions for the effectiveness and transparency of the process.
The complaint or comment must be submitted using one of the following methods:
The service is temporarily suspended for maintenance.
Please proceed with method 2 by sending the form MD-10 “Complaints and comments” and any attachments to the e-mail address of the competent Department.
Download the form, fill it out in all its parts and send it together with any supporting documents to the competent Accredia Department: