In an environment increasingly dominated by change and crisis, in which the organizations are required to readily adapt their management systems to new needs and emerging risks, the conformity assessment should itself be adaptive and always responsive to the growing complexity of its object. The article aims to explore this issue, first by addressing the topic of “organizational intelligence.” In the second part, there is a focus on the evolution of the management system standards in a performance perspective, and on risk management as a countermeasure to the progressive reduction of the prescriptive approach. Finally, the idea of a “complexity assessment” is proposed, aimed at assessing not only the conformity to requirements within a stable and predictable framework, but also the adaptability and resilience of the organizations, in response to the traumatic transformations of the context.
The article “Risk Management, Conformity Assessment, and Evaluation of Organizational Intelligence in scenarios of change and crisis” by Nicola Gigante was published on The International Journal of Conformity Assessment (2023 | Volume 2 | Issue 1, pages 28-31).